Product Care & Warranty
Freight & Freight Claims
BFM will ship by our carrier unless instructed otherwise on purchase order. All shipments are FOB our Philadelphia warehouse. PO must specify Prepaid & Add, Third Party or Freight Collect. BFM reserves the right to ship items FOB factory as circumstances may dictate. When the freight leaves our facility it is signed for in good order by the freight carrier. At this point the freight is no longer ours. It is the responsibility of the consignee to inspect the goods upon arrival. In the event there is not time to open cartons and inspect all items the bill of lading should be signed subject to inspection. If any damage is found it is the responsibility of the consignee to report the damage to the freight carrier and BFM Seating within 24 hours of receiving shipment. BFM will not be held responsible for carrier delays in delivery or any other circumstances beyond BFM’s control.
Terms and Conditions
Credit terms are established on an individual basis. Special orders require a 50% deposit. Product not picked up or shipped within 30 days needs to be paid for in full to continue to be held. Product held beyond 60 days will incur a 1.5% storage charge per month beginning on the 61st day. Canceled orders that have been assembled are subject to a minimum 25% restocking charge plus any material and labor charges not covered by the minimum restock charge. Custom upholstered/manufactured items such as but not limited to umbrellas, sofa cushions/pillows & seats are non-cancelable once product has been put into process.
If the buyer is concerned about exact color, texture, or stain, we strongly encourage you to request a sample swatch by contacting us. We are not responsible for discrepancies in color, texture, or stain if a sample swatch is not requested.color, texture, or stain if a sample swatch is not requested.
Product should be inspected on a regular basis for loose screws, glides, cracked or broken welds, cracked laminate, or any other irregularities.
Synthetic Teak: Wash with mild soap and warm water.
The furniture in this catalog carries the following 1 year limited warranty against defects in construction to the original end user purchaser. Warranty is void if product is not maintained, altered in any fashion, mistreated or misused.
Extent of warranty is to cover workmanship and material of frames and does not cover upholstery, umbrellas or other materials. Other materials are governed by manufacturer’s warranty. Warranty does not cover normal wear & tear.
This limited warranty is in lieu of all other warranties express or implied and BFM Seating expressly disclaims any implied warranties of merchantability or fitness for particular purpose. In no instance shall BFM Seating’s liability under warranty exceed the value of the warranted item or items. Warranty as expressed does not include replacement freights or installation/removal. All warranty claims are subject to the following:
• Consumer properly assembling KD items
We reserve the right to update products without notice.